Frequently Asked Questions

Everything you need to know about your K-beauty journey with Lakinza.

Are all your products authentic and sourced from Korea?

Yes, 100%. We source every product directly from authorized distributors and manufacturers in South Korea to ensure you receive genuine, high-quality skincare and makeup.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

What is your return policy for skincare products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.

Do you offer international shipping?

Currently, we ship to a select number of countries. Please check our shipping information page or enter your address at checkout to see if delivery is available to your location.

How can I find the right products for my skin type?

Each product page includes a detailed description, key ingredients, and recommended skin types. You can also use our 'Shop by Concern' filter to find solutions for acne, aging, or hydration.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay for a secure checkout experience.